Privacy Policy

www.soulwinner.co.uk is owned and managed by Great Big Life Ltd and is developed and maintained by website developer AX Studio Limited. Great Big Life Ltd is the data controller for pages starting with www.soulwinner. The data controlled determines how and why personal data is processed. 

If you follow a link to a service provided by a third party, agency or local authority, that organisation will:

  • be the data controller
  • be responsible for processing any data you share with them
  • publish and manage their own privacy notice with details of how to contact them

What data we collect

The personal data we collect from you includes:

  • Delivery and billing address/es to complete shipping of orders 
  • your email address and subscription preferences when you sign up to our email alerts
  • how you use our emails – for example whether you open them and which links you click on
  • your Internet Protocol (IP) address, and details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques

We use Google Analytics software to collect information about how you use www.soulwinner.co.uk. This includes IP addresses. The data is anonymised before being used for analytics processing.

Google Analytics processes anonymised information about:

  • the pages you visit on www.soulwinner.co.uk
  • how long you spend on each www.soulwinner.co.uk page
  • how you got to the site
  • what you click on while you’re visiting the site

We do not store your personal information through Google Analytics (for example your name or address).

We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

Why we need your data

We collect information through Google Analytics to see how you use the site. We do this to help:

  • make sure the site is meeting the needs of its users
  • make improvements, such as page updates

We also collect data in order to:

  • gather feedback to improve our services, for example our email alerts
  • respond to any feedback you send us, if you’ve asked us to
  • send email alerts to users who request them
  • allow you to access Soul Winner events and make transactions
  • provide you with information other local relevant opportunities
  • monitor use of the site to identify security threats

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of www.soulwinner.co.uk 

The legal basis for processing anonymised data for Google Analytics is your consent.

The legal basis for processing all other personal data is that it’s necessary:

  • to perform a task in the user’s interest

What we do with your data

The data we collect will not be shared with third parties. It may be shared with our technology suppliers, namely AX Studio Limited, for the management of data. 

We will not:

  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes
  • use your data in analytics

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will only retain your personal data for as long as:

  • it is needed for the purposes set out in this document
  • the law requires us to

We will keep your email data until you unsubscribe. We will keep your feedback data for 2 years. We will delete access log data after 120 days.

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics may be transferred outside the EEA for processing.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately

You can also:

  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with our Privacy Team.

Links to other websites

www.soulwinner.co.uk may at times contain links to other websites.

This privacy notice only applies to www.soulwinner.co.uk and does not cover other services and transactions that we link to. The user’s data protection right will be subject to the third parties own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to www.soulwinner.co.uk from another website

If you come to www.soulwinner.co.uk from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Contact us or make a complaint

Contact the Privacy Team if you:

  • have a question about anything in this privacy notice
  • think that your personal data has been misused or mishandled

Privacy Team

[email protected]

You can also contact our Data Protection Officer (DPO):

Data Protection Officer: [email protected] 

The DPO provides independent advice and monitoring of our use of personal information.

You can also make a complaint to the Information Commissioner, who is an independent regulator.

[email protected] 

Telephone: 07969 813974

Monday to Friday, 9am to 4:30pm

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know. 

Last Updated 01.12.2020

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